Tonight I left my house and headed down to Worcester (sp), MA (about 30 miles away) to get some xmas gifts for the family. My dad decided to come along as he also needed to get some gifts. Well, I get to Worcester and park the car and go into a bakery to get some special Swedish bread. Come out to find that my driver's side tires have been slashed! So, I pull into a gas station up the street and my dad calls AAA for a tow. This is at 5:15 pm. They say the truck will be there by 7:15 pm. Well, 7:15pm comes up and goes by and still no sign of a tow truck. So, we call again and are told that there was a nearby accident that took precident over us. We would be taken care of within a hour. Well, long story short, we are still waiting for a tow at 9:30pm! At around 9:30, after 3 more calls to AAA, a guy finally pulls in and says he will take us but he will not take credit cards, only cash. Well, we did not have cash and were told by AAA that every AAA tow company should take credit cards (makes sense to me). Well, this guy refuses to tow us even though he is a AAA tower and tells us to pretty much go f*%# off. So, now it is about 10pm and we are still waiting to get a tow. Finally, we get a nice guy who took great care of the 540 when putting it on and off the flatbed and brought us home. Walked into the house at 11:35pm!
Now, usually I am a very patient person but this was rediculous. 6+ hours to get a tow truck to tow a car. In fact, AAA told us that we would have to stay there for the night because they could not find a truck willing to bring us home until we started getting angry. I do not know who slashed my tires for no reason, but I hope whoever it was feel over curb and landed in a pile of dog poop. Why do people do this? And AAA was disgusting. We pay for this membership for what, to wait for 6 hours to get a tow truck to show up. We were lucky that we were not in a bad neighborhood or had a medical emergency. My dad has been in the automobile business for 40+ years and was absoluty disgusted with the service we recieved. I am not saying AAA is bad but on this occasion, they were far below even average with their customer service. Has anyone else experienced anything similiar? Sorry for ranting but I needed to get this out of my sytem. Thanks.
I trust you will write a letter, very calm and reasoned of course, but also very clear that you've been paying your dues to AAA for years with the expectation that they will deliver on the service they promise. You finally had to put it to the test and thay failed miserably. Tell them you'd like a written letter of apology, reimbursement for your time and inconvenience, and a full refund of the previous years' membership dues.
Make sure you copy someone in their public relations department.
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This again raises the issue of not having a spare wheel. It basically leaves you at the mercy of the rescue service. So what if you had been in the middle of no-where with -20 temps and had to wait 6 hours. The least you expect is that BMW provide a priority assistance service to get to you asap.
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Sorry to see that you got burned AAA really sucks, specially around here - when you really need them during bad weather, and they are absolulely nowhere to be found
Ashcroal:
You are correct, the 540 has a full-size spare but both left side tires were slashed so it did no good.
Gustav:
Yes, we went to go get some Vert Limpa (sp) for the holidays. The bread ended up costing us about $179 per loaf after all the events that occured as a result of being there I am sure it will be worth it on Xmas.
'Rocket:
I am seriously pissed. Why do people do this? I did nothing wrong, but I guess because I drive a BMW that I am an arogant bastard. Whatever, I am glad that only the tires were slashed and the car was not keyed. Just anoying that some people have no respect for others property.
OT:What a night,AAA woes (long)
So, I pull into a gas station up the street and my dad calls AAA for a tow. This is at 5:15 pm. They say the truck will be there by 7:15 pm. Well, 7:15pm comes up and goes by and still no sign of a tow truck. So, we call again and are told that there was a nearby accident that took precident over us. We would be taken care of within a hour. Well, long story short, we are still waiting for a tow at 9:30pm!
At around 9:30, after 3 more calls to AAA, a guy finally pulls in and says he will take us but he will not take credit cards, only cash. Well, we did not have cash and were told by AAA that every AAA tow company should take credit cards (makes sense to me). Well, this guy refuses to tow us even though he is a AAA tower and tells us to pretty much go f*%# off. So, now it is about 10pm and we are still waiting to get a tow. Finally, we get a nice guy who took great care of the 540 when putting it on and off the flatbed and brought us home. Walked into the house at 11:35pm!
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I am sure it will be worth it on Xmas. 
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