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thanks all. i think i've been through all of the listed permutations without success. i'll try them all again. my current situation seems to be the same as bart carter's - that it's just too soft and will require a software fix from bmw. if anyone else has any other suggestions, please let me know - i'll try them. as it stands now, if i really want to hear the directions while i'm on the road, i need to turn the radio volume way up and then turn the radio off. any help would be hugely appreciated. i'm and engineer, not even a precise, hair-splitting german engineer, and this is not how i would design this system - so my repair guy's statement that this is how the system was designed just doesn't wash. for 80 large, this is not the type of shenanigans one should have to deal with. other than that, at 1700 miles, this car is not to be believed. thanks, again, jf
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